Payments Policy for Freepeoples.store

Effective Date: January 15, 2025

Thank you for shopping at Freepeoples.store! This Payments Policy outlines the methods of payment we accept, the process for handling payments, and important payment-related information. Please read through this policy to better understand our payment procedures.

1. Accepted Payment Methods

At Freepeoples.store, we accept the following payment methods:

  • PayPal: You can pay securely using your PayPal account. PayPal offers a convenient and safe way to make payments online without needing to enter credit card information.
  • Payoneer: You can also pay using your Payoneer account, which is a global payment platform that allows you to make secure online transactions.

We ensure that your payment information is securely processed, and we do not store any sensitive payment details on our site.

2. Payment Processing

  • Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email with the details of your order. This email will include an order number, a list of purchased items, the total amount, and your shipping address.

  • Order Processing: After receiving your payment, we will begin processing your order. This includes verifying your payment, preparing the items for shipment, and confirming that all information is correct. Our processing time typically takes 30 business days.

  • Payment Errors: In the rare event that there is an error with your payment (such as an unsuccessful transaction or duplicate charge), we will contact you immediately to resolve the issue. If we cannot complete the transaction, your order will not be processed, and we will cancel the order and refund the amount paid, if applicable.

3. Currency

All transactions on Freepeoples.store are processed in USD (United States Dollars). If your bank account or payment provider uses a different currency, the final payment amount may be subject to currency conversion fees, depending on your bank’s policies.

4. Shipping Fees

  • A flat shipping fee of $6.99 applies to all orders, regardless of size or destination.
  • Shipping fees are non-refundable, except in cases where the return is due to an error made by Freepeoples.store or if the item is damaged or defective upon receipt.

5. Payment Security

We take the security of your personal and payment information very seriously. All payments made through PayPal and Payoneer are processed through their secure, encrypted payment systems. We use SSL encryption to ensure that your data is protected during the payment process.

Please be aware that Freepeoples.store does not store any sensitive payment details on our site, such as credit card numbers, bank account details, or PayPal credentials. All payment information is securely handled by our third-party payment processors.

6. Order Cancellation and Refunds

  • Order Cancellation: If you wish to cancel your order, please contact us at [email protected] as soon as possible. We are only able to cancel orders before they have been processed and shipped. Once the order has been shipped, it cannot be canceled, and you will need to follow our return and refund process after receiving the item.

  • Refunds: Refunds will be issued to the original payment method used during the purchase. If you paid via PayPal or Payoneer, refunds will be credited back to your account. Please note that it may take 30 business days for the refund to appear in your account, depending on your payment provider’s processing times.

  • Refund Eligibility: To be eligible for a refund, items must be returned within 30 days from the date of receipt. The item(s) must be unused, unworn, and in original condition. Shipping fees are non-refundable, except in cases where the item is damaged or defective.

7. Security and Fraud Prevention

To prevent fraud and protect our customers, we may carry out additional security checks on certain orders. If your payment is flagged for any reason, we will contact you for further verification.

We reserve the right to refuse an order or request further verification for any suspicious transactions or activities. We take fraud prevention seriously and will take appropriate action to safeguard both our business and our customers.

8. Payment Issues and Disputes

In the event of payment disputes, chargebacks, or fraud concerns, we ask that you contact us directly at [email protected] to resolve the issue. We aim to provide excellent customer service and will work with you to address any concerns as quickly as possible.

If you choose to file a dispute or chargeback with your payment provider, we will review the situation and, if necessary, present supporting documentation to resolve the issue.

9. Contact Us

If you have any questions or concerns about our payment methods, processing, or issues with your order, please contact us:

  • Email: [email protected]
  • Phone: +1 580-776-9115
  • Address: 600 Old Post Ct, Bethany Beach, DE 19930, USA
  • Working Hours: 08:00 AM – 06:00 PM (Monday to Friday, closed on Saturday and Sunday)

Thank you for shopping with Freepeoples.store! We appreciate your business and aim to provide you with a smooth and secure shopping experience. Should you have any questions regarding payments, please do not hesitate to reach out to us. Happy shopping!