Return & Refund Policy for Freepeoples.store

Effective Date: January 15, 2025

At Freepeoples.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive Return & Refund Policy to ensure a hassle-free process.

Please read the following policy carefully before initiating a return or refund request.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date you received your order.
  • The item must be in original condition, unworn, unwashed, and with all original tags and packaging attached.
  • The item must not be damaged, altered, or used in any way.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email us at [email protected] within 30 days of receiving your order to request a return. Include the following information:

    • Order number
    • Product(s) you wish to return
    • Reason for the return
    • Photos of the item(s) (if necessary, for defective or damaged items)

  2. Return Instructions: Upon receiving your return request, we will provide you with detailed instructions on how to return the product(s). Please note that return shipping costs are the responsibility of the customer, unless the item is defective or an error was made in processing your order.

  3. Ship the Item: Return the item(s) to the address provided by our customer service team. Ensure that the items are packaged securely to avoid damage during transit.

Please Note: Return shipping fees are non-refundable unless the item is defective or the return is due to an error on our part.

3. Refund Process

Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 30 business days for the refund to be reflected in your account.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase (PayPal or Payoneer).
  • Refund Amount: The refund will be for the purchase price of the product(s) only. Shipping fees are non-refundable, except in cases of defective products or errors made by Freepeoples.store.

4. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These include, but are not limited to:

  • Underwear or intimates
  • Swimwear (if hygiene seals are broken)
  • Final sale items, or items marked as “Non-returnable”

Please check the product description before purchasing to ensure it is eligible for return.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following:

  • A description of the issue
  • Photos of the damaged or defective item(s)

We will resolve the issue by either issuing a full refund or sending you a replacement at no additional cost. You will not be responsible for return shipping in cases of damaged or defective products.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected]. We are able to cancel orders as long as they have not been processed or shipped. Once an order has been processed and shipped, it cannot be canceled and you will need to follow the standard return process.

7. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

8. Shipping Fees

  • A flat shipping fee of $6.99 is charged for all orders.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or if the item is defective.

9. International Returns

If you are returning an item from outside the United States, please ensure that you are familiar with your country’s import/export regulations. Any customs duties, taxes, or fees associated with the return are the responsibility of the customer.

10. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us during our working hours:

  • Email: [email protected]
  • Phone: +1 580-776-9115
  • Address: 600 Old Post Ct, Bethany Beach, DE 19930, USA
  • Working Hours: 08:00 AM – 06:00 PM (Monday to Friday, closed on Saturday and Sunday)

Thank you for shopping at Freepeoples.store! We strive to provide excellent service and high-quality products, and we are here to assist you if any issues arise with your purchase. Your satisfaction is our top priority!